TERMS AND CONDITIONS

Our Products:

Most of our products are natural, which means essentially that the product is comprised of natural ingredients e.g. ingredients produced by nature, not the work of man or interfered with by man. They have not been tested on animals. With the exception of beeswax-based products and bee pollen, all our products are entirely vegan. We support and develop ethical trade and community based projects so that the benefits of harvesting non-timber forest products go to the local producer.

Some of our products are registered as "organic” - these are fully certified by Organic Farmers and Growers, who regularly inspect each aspect of our business.

We have many other products which are either wild-crafted or produced to ecological standards and are free from agro-chemicals (i.e. organic at source). These are marked with an *.

Some items may he unavailable for a period of time for a variety of reasons. This could be due to the seasonal nature of natural products, due to the effects of natural disasters or due to the sudden increase in popularity of crops from developing countries.

Office Hours:

Our office hours are Monday to Friday, 9am to 5pm. Orders can be placed on the website, using an order form, by telephone, in writing or by e-mail. Telephone orders are given priority. For more details or information, please contact us by e-mailing orders@ tree -harvest.com or telephoning 01297 552977.

Prices:

All prices include VAT, where applicable.

We will endeavour to notify customers of any price variations and non-availability of products in advance, although this may not always he possible. Due to market and exchange rate fluctuations, prices may change without notice.

We aim to be as helpful and flexible as possible and therefore do not have a minimum order value.

Payments:

We do not run account facilities. Therefore we ask for payment in full prior to despatch. International payments should pick up all bank charges. Payments can be made by credit card, switch, BACS or by cheque. Cheques returned unpaid to us will be charged at £5. All goods remain the property of Tree-Harvest until paid for in full.

Carriage:

Carriage is charged at £3.95 for England, Mainland Scotland and Wales - we can send up to 27kg of product on a courier for this set carriage charge. Please ask for a quote for Highlands and Islands, Northern Ireland, Scilly Isles, Isle of Man and Channel Islands. Light parcels (under 1kg) may be sent by Royal Mail 1st Class.

For overseas orders, a shipping price will be agreed prior to despatch,This may be dependant on parcel weight.

Delivery/shipment dates are given in good faith, but are only estimates made by Tree-Harvest.Tracking details of couriers can be provided if requested.

We endeavour to despatch goods within seven days of receiving an order, however this cannot be guaranteed and delays maybe caused by non-payment.

Damaged goods and shortages:

We will endeavour to let the customer know if goods are unavailable when an order is placed. Out of stock items may, at our discretion, be placed on back order and despatched as soon as possible.

Responsibility for goods passes on despatch from Tree-Harvest to the purchaser. Goods that are damaged in transit must be reported by the customer to the courier immediately upon delivery - and promptly to Tree-Harvest.

Shortages must be notified within two days of delivery of an order.

Goods that have been in a customer's possession far longer than 7 days cannot be returned for credit. We cannot accept responsibility for incorrectly ordered, or stored, product. Please ask for guidance at time of order.

Best before dates are given for guidance and they may be affected by incorrect handling or storage of natural products.

We are unable to accept goods back that have been opened or tampered with, due to food safety/health regulations and unfortunately we are not able to accept returns for goods that may not be to your taste, when they are of the expected quality.

Safety and due diligence:

While we take great care when packing food products, we would like to remind our customers that these products are packed in the same environment as nut products and other allergens. Please ask if you have concerns about allergens.

Tree-Harvest takes care to ensure that its products are of the highest quality. If you have any cause for complaint we will endeavour to rectify the problem, and improve upon our service. Please telephone within 48 hours of receipt of goods. Outside of this, it is difficult to rectify problems

All the oils have been tested for quality and purity and procedures include GLC (Gas Liquid Chromatography), RI (Refractive Index), SG (Specific Gravity) and OR (Optical Rotation) analysis.

The Botanicals are laboratory tested for identification and compliance with Or British and European pharmacopoeia standards by our suppliers. Microbiological analysis is carried out on all batches of culinary herbs and spices. There is full batch traceability.

Disclaimer:

All the material presented is based on traditional and published sources of knowledge. Any information is not given as advice, and Tree-harvest accepts no responsibility for the use to which the products are put and to the effects thereof. Information is provided for personal interest and is not intended to offer a medicinal treatment for any condition. Please consult a health care practitioner if you have any concerns about using any of the therapeutic products, or if you have a concern with regard to any symptoms or conditions of your health

Photographs used  are for guidance only and product colour/packaging may vary.